Most Convenient & Innovative Family Practice in Town!

Patient Services

If you have a Patient Portal account, please login to your Patient Portal account to request an appointment, referral request, refill request or view your test results.

Click here to learn more about Patient Portal.

For established patients without Patient Portal account:

Avance Care Policies

Appointments

We will make every effort to see acutely ill patients within 24 hours. If a call is received by noon, urgent appointments can usually be made the same day. Click Here to get more details.

For your visit, please remember to bring insurance card, driver's license or picture identification, and payment for co-pay or deductible. If you have health insurance, we cannot see you without making a copy of your insurance card. Co-pay or deductible is collected at check-in.

Our schedule has been designed to minimize wait time; however, emergencies are given first priority. If your physician is treating an emergency patient, we will try to keep you informed of the wait time and give you the option of rescheduling your appointment for another day.

“No-Shows”

Unless cancelled at least 24 hours in advance, a fee of $35 may be charged for missed appointments.

Prescriptions

Prescriptions last written over 1 year ago cannot be refilled without an appointment
Prescriptions written by another doctor cannot be refilled without an appointment
We may not write prescription for controlled substances (including narcotic pain medicines and stimulant ADD medicines)
If a pharmacy or insurance company requests that we change a prescription, we will not make any modifications without our patient's understanding and permission

After-Hours Care

Emergencies must be evaluated promptly in the nearest Emergency Department
An on-call doctor is available by telephone for non-emergent issues
Because we cannot examine a patient over the telephone, the doctors may be unable to diagnose or treat all symptoms by telephone.

Telephone Calls

Our staff is available to answer your questions and schedule appointments during regular office hours. If your concern is urgent, please inform the receptionist so that your call will be addressed immediately. If you have lengthy or complicated issues, we ask that you schedule an appointment with one of our providers for an evaluation/consultation.

We are pleased to offer alternate methods of communication with us - Live Chat with our receptionist for appointments, walk-ins, or general questions, online Appointment Request, and Patient Portal where you can review test results, request appointments, request referrals, review statements, and much more.

Lab Work

In order to provide you the highest standard of care, if your lab results are abnormal you will be contacted by our staff and you will be asked to make a follow up appointment with your doctor to discuss those results. This follow up appointment will allow you time to ask your doctor questions about your lab work and give your doctor an opportunity to discuss further testing and follow up that is needed. This follow up can be vital for your health and cannot adequately be done over the phone or by email so our doctors cannot discuss abnormal lab results with you over the phone or by email.

If you need blood work in the future to monitor a chronic condition (i.e. high cholesterol, diabetes, high blood pressure, hypothyroidism, etc), you will be asked to have your blood work drawn at least 2 days PRIOR to this appointment. If lab work is required but is not done prior to a chronic condition follow up visit you may be asked to reschedule your visit.

Fees & Payments

Full payment, including any co-payment that your insurance may require, is expected at the time of service. If you are experiencing financial difficulties and need to make special payment arrangements, please ask to speak with a member of our billing office or the practice manager. We are here to help you.

Insurance and Self-Pay

It is the policy of Avance Care to help keep your health care costs as low as possible. To do this, we need to keep our billing costs to a minimum. Please help us in the following ways:

Always bring your current health insurance card to the office.
Please notify us at time of check-in of any changes in insurance, address, telephone or family status.
Please pay your co-pay or deductible balance and co-insurance amount at the time of service.
You will be expected to pay in full (Self-Pay) if:

You do not have insurance
Avance Care does not participate with your health plan
You are unable to present a valid member identification card from your insurance carrier at your visit
We are unable to verify your insurance coverage.

Please take the time to review your insurance plan so that you understand what your benefits are. It is important to know what to do in case of an emergency or if your child becomes ill while you are out of town. If your insurance requires authorization, please call our office within 24 hours with all relevant information

Returned Checks

There is a fee (currently $25.00) for any checks returned by the bank. This amount may change.