Understanding

Proxy Access in MyChart

Teen MyChart Accounts Grant | Revoke Proxy Access FAQs

Proxy Access in MyChart

In MyChart, you have the ability to view another individual’s (such as a family member’s) information. This is done by the other person granting you “proxy” access. When you have proxy access you will have visibility into most of the other individual’s information except what is considered sensitive information.

At Avance Care, active patients who are 18+ years old will be able to invite people to have proxy access through MyChart.

If you have been given access to a family member’s Avance Care MyChart, you will be able to view their information alongside your information in MyChart.

Proxy Access Video

MyChart Accounts for Teens

When a patient turns 12 years old, certain changes occur automatically in MyChart to comply with North Carolina state law and our commitment to improve the health and protect the privacy and confidentiality of our teen patients. These changes limit the kind of access a parent or guardian has to the child’s health information in MyChart.

While parents/guardians will continue to have access to key information and remain an essential part of the patient’s care team, certain sensitive details may no longer be visible without the patient’s consent. If the teen wishes the parent to have full access as they did previously, they can request expanded access for their parent or guardian.

Once a child has turned 12 and has their own MyChart, a parent or guardian will need a MyChart proxy account linked to their child to see any information about the child.

Download Teen Proxy Access Flyer

What Information Can Parents Access in Teen’s MyChart

The information a parent or guardian has access to in a teen’s MyChart depends on the type of Proxy Access they have. The chart below shows what is accessible in MyChart at the standard, limited proxy access and the expanded access.

How to Grant or Revoke Proxy Access

Adults

An adult can grant or revoke proxy access to someone else from the Sharing Hub inside MyChart. Watch “Sharing Your Record – MyChart Patient Tutorial” video for details. You are also able to make changes to proxy access when visiting an Avance Care location.

Teens

Teens may grant expanded access to their parent or guardian by signing a request in their Avance Care clinic. This will allow the parent/guardian access to all the same information they would have had access to when the child was under 12.

If a teen has granted a parent or guardian expanded access and later wishes to restrict access to some of their medical information (lab results, visit notes, appointment history, medications, etc.) they may revoke the expanded access. To do so they would consult with their Avance Care healthcare provider and have the access level changed at the Avance Care location. Teens are not permitted to grant or revoke proxy access through MyChart.

Sharing Your Record Tutorial Video

Signing up for a Teen MyChart

At your next Avance Care appointment you will be provided an activation code to set up your MyChart. You will be able to grant expanded proxy access to your parent or guardian at that same time. You may grant or revoke expanded proxy access at any time by visiting the practice to speak with a member of your care team.

Frequently Asked Questions

Children under 12 don’t have MyCharts with their own login, but parents can use their own MyChart to access their children's medical information.
When children turn 12, they can have their own MyChart. At that time, the information available automatically to parents is limited until the child has granted "enhanced access".
If your child is under 12, you can take care of this at your next visit to an Avance Care location. Our staff will just need to verify your identity and can set you up with proxy access to your child’s record to you while you are there.
If your child is over 12 they will need to have their own MyChart. Our staff can help them get set up at their next visit or next time they are in the office. At that time, you would also be able to get proxy access to their MyChart and your child could grant you enhanced access.
This change in access level is required to comply with North Carolina state law and our commitment to improve the health and protect the privacy and confidentiality of our teen patients. State law protects the right of minors to obtain confidential health care including for sensitive areas such as reproductive health, mental health, and substance use. Teens can be seen and treated for these conditions without the consent of a supervising adult because there is evidence that without a such privacy, children's health my be negatively impacted by children not seeking care.
No. To comply with NC law, when a child turns 12, they are automatically eligible for a MyChart. They simply have to activate it in person at their next office visit. At that same time they will be able to grant expanded proxy access to their parent to allow for the same level of access to medical information as prior to turning 12.
Any Avance Care patient 12 years or older can have their own MyChart. You can get that set up at your next visit to an Avance Care location. Once you have MyChart set up, you can your parent expanded proxy access. This will allow your parent access to all of your information in MyChart. You can revoke this expanded access in the future by visiting your Avance Care location and speaking with a member of your care team.

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