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Pay a Statement for Service Sep 20 - Today Important Billing Notice FAQs

Make a Payment Now

To make an online payment now, click the “Pay Original Statement” button. You will be linked to the Avance Care patient portal to make your payment.

Please Note: Online bill pay for our legacy system has ended. To make a payment for any outstanding bill, please call Billing Customer Service at 919-237-1337 opt 1.

New Statement (for service dates 9/20/2025 and later)

Pay in MyChart or Pay as Guest

Important Billing Notice

Please note that a recent billing statement issue may have caused an incorrect mailing address to appear on some statements.

Please mail payments to the appropriate address based on the date of service:

Payments for dates of service on or before 09/19/2025:
PO Box 96798
Charlotte, NC 28296
Payments for dates of service on or after 09/20/2025:
PO Box 981006
Boston, MA 02298-1006

If you have questions about your statement or payment, please contact Billing Support at 919.237.1337.

FAQs

We are introducing the new statements as part of our transition to Epic, our new EMR (electronic medical record) system effective Sept 20, 2025. For any visits after Sept 20 you will receive the new statement and can pay those balances from your MyChart account or as a guest without being logged into MyChart.
MyChart
Any balances for visits prior to Sep 20, 2025 will be reflected on the Original type statements. Online bill pay for our legacy system has ended. To make a payment for any outstanding, please call Billing Customer Service at 919-237-1337 opt 1.
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