Online

Bill Pay

To make an online payment now, click the “Pay Original Statement” button. You will be linked to the Avance Care patient portal to make your payment.

Original Statement (for service dates prior to 9/20/025)

New Statement (for service dates 9/20/2025 and later)

Please note that a recent billing statement issue may have caused an incorrect mailing address to appear on some statements.

Please mail payments to the appropriate address based on the date of service:

Payments for dates of service on or before 09/19/2025:
PO Box 96798
Charlotte, NC 28296
Payments for dates of service on or after 09/20/2025:
PO Box 981006
Boston, MA 02298-1006

If you have questions about your statement or payment, please contact Billing Support at 919.237.1337.

We are introducing the new statements as part of our transition to Epic, our new EMR (electronic medical record) system effective Sept 20, 2025. For any visits after Sept 20 you will receive the new statement and can pay those balances from your MyChart account or as a guest without being logged into MyChart.
MyChart
Any balances for visits prior to Sep 20, 2025 will be reflected on the Original type statements. You may continue to pay Original invoices as in the past. Our previous patient portal will continue to be available to pay these statements for 6 months.
Avance Care Patient Portal

Most practices open 7-days a week with same-day appointments.