Extended Hours Appointments

Step 1

Book Appointment Online for Telehealth Prescreening (Select Location Closest to You)

Step 2

Fill Out Patient Paperwork

Step 3

Telehealth Visit with Avance Care Provider

Step 4

Receive Curbside COVID-19 Test at Avance Location

Clinic Safety Guidelines

We are open and here for you. Visiting our clinics is safer than a trip to your local grocery store or home improvement center. Our locations are cleaned frequently and thoroughly and we are taking extra precautions to protect your health:

  • All patients coming in for an in-person visit are asked screening questions to ensure safety of others
  • All patients with COVID-19 symptoms are prescreened via telehealth and, if indicated, tested curbside outside of their preferred Avance Care location
  • All patients are asked to wear masks or face coverings in accordance with the North Carolina government regulation
  • All patients will get their temperatures taken that is non-touch if coming in for an in-person visit
  • All staff including the front desk, medical assistants, and providers are wearing masks
  • Hand sanitizer is readily available throughout the clinic and surfaces are sanitized every hour and in between each patient
  • Waiting room chairs are spaced 6 feet apart
  • If you prefer not to wait in the lobby you can request to wait in your vehicle or be brought back immediately to the exam room
  • Staff are separated in work stations that are at least 6 feet apart

Common Questions

Can I contract COVID-19 from the COVID-19 vaccine?

No. The vaccines do not contain any part of the virus at all.

Can I receive a COVID-19 vaccine at Avance Care?

At this time, Avance Care is not dispensing the COVID-19 vaccine. For more information on the vaccine, please see our COVID-19 Vaccine page.

I have concern about having COVID-19. Can I get tested for COVID-19 at Avance Care?

Yes. We follow CDC guidelines regarding testing, which state:

Clinicians should conduct or arrange for diagnostic COVID-19 testing for:

• Anyone with symptoms suggestive of COVID-191

o Anyone who believes they may have been exposed to COVID-19, regardless of symptoms. This includes anyone who has been in close contact with others outside of their household, including any gatherings, protests, rallies, parties, religious services, or sporting events, where social distancing was not observed.

• Close contacts of known positive cases, regardless of symptoms.

Close contacts are defined by CDC as being within 6 feet of a known positive case for 15 minutes or more over a 24 hour period.

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19: Cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

Your medical provider will use CDC guidelines and his/her professional judgement to determine if you need to be tested for COVID-19. If tested, you will given instructions on how to self-isolate if needed. All results are reported to the health department.

If you feel you may have COVID-19, please contact your Avance Care provider through secured message or telephone and he/she will help you decide if testing is warranted.

If you have questions or concerns about COVID-19, the North Carolina Division of Public Health is the most appropriate organization to contact. They have established a call line at 1-866-462- 3821 to address general questions about coronavirus.

I’m interested in the Sofia 2 Rapid Antigen Testing. Is this test right for me?

Rapid antigen testing can deliver results in a 5 – 45 minutes for individuals with symptoms consistent with COVID-19 infection. The test should only be used for people showing symptoms of COVID-19 because it is not accurate enough in individuals who don’t have symptoms like fever, headache, runny nose, and cough. Please visit our FAQs page for more information.

What steps do I take after I've been tested for COVID-19?

Even after you have been tested for COVID-19, there are precautions to be taken. If your test comes back negative, a molecular test may be sent out on the same day or you may be instructed to return for a molecular test in two days. Click here for more resources on post-test precautions. Resources provided by the NC Department of Health and Human Services.

What are common symptoms of COVID-19 coronavirus?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19: Cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell. Other less common symptoms have been reported, including gastrointestinal symptoms like nausea, vomiting, or diarrhea.

Symptoms of COVID-19 compared to flu, allergy, & common cold

What should I do if I have mild cold or flu symptoms?

If you have mild illness, we recommend you stay home. Most people can treat their symptoms at home with rest and the use of over-the-counter medications to treat fever, body aches, cough, and congestion. The illness you spread to an elderly person or an individual with chronic conditions may be much more severe than the symptoms you are experiencing.

Don’t go to work if you are ill. Limit exposure to other people if you are sick. If you feel you need to see a medical provider, or are experiencing moderate-to-severe symptoms, please schedule a telehealth visit; If telehealth is not available to you, please call the office or use the secured patient portal to contact us.

If you are experiencing life threatening symptoms like worsening shortness of breath, seek medical care. Reserve calling 911 for a true emergency.

How do I book a telehealth visit?

Book your appointment online or call your preferred Avance location. After making your appointment you’ll receive a call from Avance Care to confirm that your appointment will be telehealth, rather than in-person. You’ll be asked to sign a consent form prior to your visit.

How do I prepare for my telehealth visit?

Make sure you are in a quiet place, well-lit and free of distractions or strangers. Don’t sit to closely to the camera on your computer and speak in a regular voice. Your provider will know how to coach you through the visit to get the information needed to make the right diagnosis. Learn more about how to make the most of your telehealth visit.

What concerns can be addressed through telehealth?

You may now see your provider using your home computer, smartphone or tablet (with a camera and secure internet connection).

Here are a few health concerns that can be addressed during your telehealth/virtual visit:

  • Sore throat
  • Cough
  • Fever
  • Cold and flu symptoms
  • Urinary tract infection
  • Headache
  • Allergies
  • Rash & other minor skin conditions
  • Pain in back, neck, or limbs
  • Contraception
  • Chronic condition follow-ups (e.g. depression, ADD, high blood pressure and diabetes)
Is telehealth covered by insurance?

BlueCross BlueShield NC, Medicare, Aetna, Cigna, and UnitedHealthcare cover telehealth visits. Self-pay options are available. 

Provider Resources

12-16-2020: Toolkit for Independent Primary Care Providers - COVID-19

View or download our COVID-19 toolkit for providers and independent providers: Toolkit for Independent Primary Care Providers – COVID-19

Referral Resource for COVID-19 Testing

Avance Care can provide COVID-19 testing for your patients: Referral Resource for COVID-19 Testing 

[ARTICLE] COVID-19 Prompts a Shift to Telehealth

Avance Care Medical Director Dr. Joanne Fruth, MD, FAAFP gave insight into how healthcare systems like Avance Care are shifting to telehealth models in light of the novel coronavirus — and how Avance Care particularly has been ahead of the virtual health curve. COVID-19 Has Doctors Moving to Telemedicine

3-17-2020: Message to Patients - Telehealth Service Available to New and Existing Patients

BlueCross BlueShield NC, Medicare, Aetna and UnitedHealthcare cover telehealth visits. Self-pay options are available. Message to Patients: Telehealth Services Available to New and Existing Patients | COVID-19

[VIDEO] Response and Preparedness Plan for Primary Care Providers

Featuring: Avance Care Medical Director Dr. Joanne Fruth, MD, FAAFP
Presented by: Curi

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