After-Hours Care Appointments

Patient Centered Medical Home (PCMH, “medical home”) is an approach to providing comprehensive primary care for children, youth and adults. The PCMH is a health care setting that facilitates partnerships between individual patients, and their personal physicians, and when appropriate, the patient’s family.

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The Medical Home Treats the Whole Person

At the center of the medical home is a personal physician who partners with the patient to coordinate and facilitate medical care. Each patient has an ongoing relationship with a personal physician trained to provide first contact, continuous and comprehensive care. The medical home is responsible for providing for all the patient’s health care needs or taking responsibility for appropriately arranging care with other qualified professionals. The personal physician leads a team of individuals who collectively take responsibility for the ongoing care of patients.

Patient-Centered Care Puts the Needs of the Patient First

The medical home puts the needs and desires of the patient first by creating an environment where patients have a relationship with a doctor who knows them, their medical history and their family. Practices advocate for their patients to support the attainment of optimal, patient centered outcomes defined by the planning process driven by a compassionate partnership between physicians, patients, and the patient’s family. The medical home does not restrict patient access to services – rather it helps ensure that the right patient receives the right services at the right time.

Patient-Centered Care Places Emphasis on Quality and Safety

Quality and safety are the hallmarks of the medical home. Evidence based medicine, health information technology, and clinical decision support tools guide decision making to support patient care, performance measurement, patient education, and enhanced communication. Ensuring the coordination and comprehensive approach of the medical home model over time will improve the efficiency and effectiveness of the health care system and ultimately improve health outcomes.

What Can I Do To Help?

  • Be an active participant in your care.
  • Keep your appointment.
  • Provide a complete medical history.
  • Ask questions.
  • Tell your provider about any other health care professionals who care for you.
  • Give feedback about the care you are receiving.
  • Ask your team how to reach them after hours.
  • Take care of your health.
  • Follow the plan that you and your provider develop.

Before Your Appointment Use This Checklist

  • Write down any questions that you may have.
  • Put your questions in order of importance so that you are sure to cover the most important question first.
  • Bring a list of other health care professionals that have taken care of you since your last visit—include any specialists, hospitalizations or ER visits.
  • Write down the medications that you are taking, or bring all the bottles with you to the appointment, including over-the-counter and herbal remedies.

 Medical Home Discourages Fragmented Medical Care

Apart from being inefficient (costly) and in violation of Standards of PCMH, when you receive your care at many different provider locations without a common medical record, medical history can become fragmented. As a result, it’s difficult for your primary physician to get a complete picture of your health.

Our practice functions most effectively as a medical home if patients/families provide a complete medical history and information about care obtained outside the practice. We ask that all patients report Avance Care as their primary care when receiving services at other facilities and notify us of their services at other facilities so that we may consolidate medical information and provide the best possible care.

The physicians at Avance Care provide family oriented primary care for patients of all ages – pediatrics, teens, and adults.

If you do not have a primary care physician, we welcome you to make us your medical home.

More Information Patient-Centered Primary Care Collaborative 

*Patient-Centered Medical Home (PCMH) joint principles adopted by American Academy of Family Physicians (AAFP), American Academy of Pediatrics (AAP), American College of Physicians (ACP), American Osteopathic Association (AOA)